Future of CX

Layers of Customer Experience

Justin Robbins
Jul 19
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Justin Robbins

Justin Robbins is a customer experience researcher, educator, & advisor.

He has led contact center operations, global training and consulting teams, and technology marketing groups.

Today, Justin serves as Chief Evangelist at CX Effect, where his focus is resourcing business leaders with tools, ideas, and resources that need to be masters of customer experience.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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