Future of CX

Customer Journey Mapping

Scott Gilbey
Sep 1
2-4 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Scott Gilbey, CX Strategy and CX Design specialist at Grow CX talks about how can businesses intend to systematically convert qualified sales opportunities into customers and what are the key measures, metrics, and goals you are going to use to measure the success of your go-to-market model.

Scott shares the below infographics that talks about in the interview:

Customer Segmentation

Maslow meets Customer Experience
Journey Mapping
One hour on CX insights


Scott Gilbey

Scott Gilbey is a CX Strategy and CX Design specialist at Grow CX

With expertise across multiple disciplines – customer and employee experience, sales, marketing, operations, data mastery, process improvement – Scott transforms business models and drives outcomes.

He is an expert in industrial B2B field service and capital equipment and has worked previously in engineering, construction, building technology, and manufacturing. 

Has enjoyed a progression of senior roles Globally in Canada, U.S., Europe, Asia-Pacific.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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