Future of CX

The Customer Journey Management toolkit

Ian Golding
Jun 23
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Ian Golding

Ian Golding is the author of the book, 'Customer What, the honest and practical guide to customer experience.'

He’s also a Global Customer Experience Specialist and Certified Customer Experience Professional at customer experience consultancy Ltd, where he advises a wide range of businesses across various sectors in all aspects of customer experience management- with a special focus on Customer Experience strategy, measurement, Customer Journey Management, improvement, and employee advocacy techniques and solutions.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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