Future of CX

4 Waves of Customer Experience Revolution

Michael Hinshaw
Jul 5

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Michael Hinshaw

Michael Hinshaw is a dynamic and effective customer experience leader, speaker, and advisor, coaching executives and helping companies transform business practices to drive verifiable, customer-centric growth and measurable increases in ROI.

As a consultant to senior management, he helps clients integrate digital and customer-centric innovation to improve business performance, by transforming how they interact with customers.

Michael focuses on the market, social and technological forces driving disruptive innovation, and what it takes for companies to embrace and profit from this change.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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