Tech Corner

Conversational design 101

Srini Janarthanam
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Srini Janarthanam

Srini Janarthanam is NatWest’s Conversational AI - Technology Designer with a keen eye for great UX.

He has led and developed award-winning chatbots and has over 10 years of experience in conversational technology designing architectures, and developing cloud-based solutions.

He is the writer of a developer handbook on Chatbots and Conversational UI titled “Hands-On Chatbots and Conversational UI Development”. He is also the creator of the chatbot-design canvas.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

Continue Reading

Contact Us

Please fill in your details and we will contact you shortly.

Thanks for the information.
We will be shortly getting in touch with you.
Oops! Looks like there is a problem.
Never mind, drop us a mail at