Real Estate - Customer Support
One of the largest real estate management firms in Dubai wanted to optimize and streamline their customer services
GET STARTED FREEThe solution - Chatbot for customer service
This company is a West Asian real estate giant. With a large number of property units under their purview, they receive more than 500 requests per day for enquiries and support requests.
Engati took on the challenge of building an NLP chatbot that allows seamless transfer of customer queries to live chat support agents when needed. Close to 25% of queries are efficiently transferred to the live chat agents. The solution has helped improve the overall average response time and customer service. Key objectives accomplished include:
- - Interactive marketing of properties
- - 24x7 support to customers
- - Lead generation
- - Facilitating Buying, selling and renting properties in the bot flow
Vertical
Real Estate
Region
West Asia
Use case
Customer Support
Live Since
October 2018
Chatbot features used
Live Chat
Multilingual
Conversation Builder
Integrations
Numbers
193,000
Total Interactions
11
Live Chat Agents
13.5
Avg Messages per Conversation
Chatbot and live chat screenshots
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