Real Estate - Customer Support

This company is a West Asian real estate giant. With a large number of property units under their purview, they receive more than 500 requests per day for enquiries and support requests. 

Engati took on the challenge of building an NLP chatbot that allows seamless transfer of customer queries to live chat support agents when needed. Close to 25% of queries are efficiently transferred to the live chat agents. The solution has helped improve the overall average response time and customer service. Key objectives accomplished include: