real estate chatbot

Real Estate - Customer Support

One of the largest real estate management firms in Dubai wanted to optimize and streamline their customer services

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real estate chatbot

The solution - Chatbot for customer service

This company is a West Asian real estate giant. With a large number of property units under their purview, they receive more than 500 requests per day for enquiries and support requests. 
Engati took on the challenge of building an NLP chatbot that allows seamless transfer of customer queries to live chat support agents when needed. Close to 25% of queries are efficiently transferred to the live chat agents. The solution has helped improve the overall average response time and customer service. Key objectives accomplished include: 
  • - Interactive marketing of properties
  • - 24x7 support to customers
  • - Lead generation
  • - Facilitating Buying, selling and renting properties in the bot flow
real estate chatbot
Vertical
Real Estate
region
Region
West Asia 
use case
Use case
Customer Support
live since
Live Since
October 2018  

Chatbot features used

live chat
Live Chat
multilingual bot
Multilingual
conversational AI- chatbot conversation
Conversation Builder
integration
Integrations

Numbers

193,000
Total Interactions
11
Live Chat Agents
13.5
Avg Messages per Conversation

Chatbot and live chat screenshots

real estate chatbot
real estate chatbot
real estate chatbot