Customer Support - Real Estate

This company is a West Asian real estate giant. With a large number of property units under their purview, they receive more than 500 requests per day for enquiries and support requests. 

The company took on the challenge of building an NLP trained real estate chatbot that allows seamless transfer of queries to support agents when needed. Close to 25% of queries are efficiently transferred to the agents. The solution has helped improve the overall response time and quality of support provided to customers. Key objectives accomplished include: