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customer support chatbot

Chatbots for Comprehensive Customer Support

Learn how to build chatbots for Customer Support

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customer support chatbot
The Big Idea
Support is the critical function for a satisfied customer base. The waiting time expected by customers today is very less. Chatbots are helping support be more efficient and available at all times.
 Chatbots are programmed to learn from past conversations and they continue to evolve. With the chatbots handling bulk of the simpler queries, your team is free to focus on the heavy lifting. The entire support team can be up-skilled to focus on complex queries. Organisations are rolling this model out and seeing customer experience improve. Key capabilities being rolled out include: 

- 24x7 Service availability
- Empower your support team
- Automated ticket creation
- Seamless transition from digital to human
- Automated support status tracking

85%
Customer Interaction will be handled without human agents by 2021
37%
People use a customer service bot to get a quick answer in an emergency
Features
NLP
Natural Language Processing
live chat integration
Live Chat
auto routing
Auto Routing 
file upload
File Uploads 
integration
Integrations
bot analytics
Analytics
Benefits
Ticket management
Create Tickets
Track Ticket Status
Knowledge Management
Search information from FAQs
Access Tech Support Articles
Technical Support
Upload Multimedia for Support
Trained bot to Respond with Simple Queries
Automate Common Tasks
Human Support
Live Chat
Auto Routing
Templates