customer support chatbot

Chatbots and live chat for best customer support

Learn how to improve customer service using chat support.

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customer support chatbot
The Big Idea
Support is the critical function for customer satisfaction. The waiting time expected by customers today is very less. Support through chatbots and live chat agent can be more efficient.
 Chatbots are programmed to learn from past conversations and they continue to evolve. With the chatbots handling bulk of the simpler queries, your team is free to focus on the heavy lifting. Customer service representatives can be up-skilled to answer complex queries in real-time using live chat. Organisations are rolling out this model and observing improvements in customer experience. Key capabilities being rolled out include: 

- 24x7 Service availability
- Empower your support team
- Automated ticket creation
- Seamless transition from digital to human
- Automated support status tracking

85%
Customer Interaction will be handled via chatbots by 2021.
37%
People use a customer service bot to get a quick answer in an emergency

Features

NLP
Natural Language Processing
live chat integration
Live Chat
auto routing
Auto Routing 
file upload
File Uploads 
integration
Integrations
bot analytics
Analytics

Benefits

Ticket management
Create Tickets
Track Ticket Status
Knowledge Management
Search information from FAQs
Access Tech Support Articles
Technical Support
Upload Multimedia for Support
Trained bot to Respond with Simple Queries
Automate Common Tasks
Human Support
Live Chat
Auto Routing
Ticket management
Create Tickets
Track Ticket Status
Knowledge Management
Search information from FAQs
Access Tech Support Articles
Technical Support
Upload Multimedia for Support
Trained bot to Respond with Simple Queries
Automate Common Tasks
Human Support
Live Chat
Auto Routing

Templates

Limited Time Offer - WhatsApp automation chatbot now available at a reduced price - 180 USD for 10K messages, 250 USD for 30K messages, 320 USD for 100K messages, all inclusive