HelpDesk chatbot

A chatbot that helps employees of an organisation to connect to the internal technical support team for issues related to system and access to services/Applications

Template Details

Made by

Team Engati

Category

Customer Support

Capabilities

Customer Support

Connect customers to an agent via the live chat option in case of complex queries.

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Feedback/Survey

Collect feedback from customers

Case Study

How TBO Holidays serves customers better through automated support

Challenge

Since TBO Holidays relied on email as their primary communication channel, high volumes of incoming emails created bottlenecks that hindered agent productivity.

Solution

Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds. The bot handles inquiries 24/7 engaging with multiple users at the same time.

How TBO Holidays serves customers better through automated support

1.5x

users handled by the bot

90.40%

of the questions were handled by the bot flows

107%

increase in engagements via bot