Customer Experience

4 most common live chat mistakes (and how to fix them)

Why Empathy is vital in Customer Service | Engati

The 5 rules for designing a great digital experience

Proactive customer service: decoding the mystery

10 Live Chat statistics for 2020 | Engati Live Chat

Improving mobile engagement

How to reduce (and eliminate) customer friction

Engati Live Chat updates | Powerful new features

Winner! Winner! Chicken dinner!

CX lessons from Zappos

Are your loyalty programs good enough?

Great customer experiences don't need to be expensive

Customer service fails

Why customers don’t like phone calls… and what are the alternatives

Small things that have a dramatic impact on your customer experience

How to create personalized customer experiences

How to speed up customer service with a small team

How Live Chat can help increase customer retention

Getting inside the customer's mind

Why Customer Experience Leads To Word-Of-Mouth Marketing

Ritualizing the customer experience

Overcoming the largest challenges of customer satisfaction

How to enhance your customer's memory of their experience

The last customer on Earth

7 questions that reveal whether your company is committed to CX

Personalization at scale

Interpreting customer emotions through data | Ali Nasim | Engati CX

The first shift needed for a customer experience culture

What is customer science? Is this the next wave of change?

Following the shot in

Customer success obsession — Disruption or disruptor

The theory of Aladdin’s lamp in customer experience

What to do about your company's leaky bucket

The emotional trigger that influences your customers' minds

How much does it cost to give great customer service?

The only CX tool you’ll need in your toolkit

5 new rules guaranteed to build trust

When surprise and delight becomes surprise without delight

Customer and employee criticism: your leverage tool for growth

Why customer experience metrics can backfire & how to avoid it

The 5 rules of behavioural journey mapping

The worst thing that happens is your customer loves you

How to make your customer experience easy and gain growth

Tips for generating better customer experience

Customer experience innovation with the one-way and two-way door rule

The 5 biggest myths about customer centricity

Consumers are loyal to experience, not brands

Moments of Truth, Misery, & Magic

6 questions every CX manager needs to ask themselves

Why business continuity planning just became the most important thing

Don't let your customers fall in the expected experiences gap

3 Steps to measure CX impact and align your C-suite around experience

How to avoid roadblocks to great customer service

Why customer experience is critical in a time of crisis

In this pandemic, move how you listen to customers — from asking to understanding

Developing a CX strategy

Another way to amaze your customers: pay attention

6 CX Fundamentals of Organizational and Human Adaptiveness

Developing a CX program of work

Taking the extra step to deliver amazing service

Humanizing business inside out | Stacy Sherman

3 ways AI can make Ecommerce more customer-focused

Intrinsic motivation for extrinsic results | Claire Boscq Scott | Engati CX

The 4 building blocks of CX | Raul Amigo | Engati CX

The tech vision for your CX mission | Amas Tenumah | Engati CX

Empathy, collaboration & growth with AI | Dennis Wakabayashi | Engati CX

The layers of CX innovation | Andy Mura | Engati CX

Journey to customer centricity | Silvana Buljan | Engati CX

EX & CX: The virtuous cycle | Jessica Noble | Engati CX

Everything to know about optimizing customer experience with AI

Micro-moments that matter | Jeannie Walters | Engati CX

Empathizing with customers | Annette Franz | Engati CX

Personalizing with data | Lori Schwartz | Engati CX

Mass personalization | Joe Pine | Engati CX

Customer experience for the future | Engati CX

5 Whys of CX | Ben Motteram | Engati CX

Simplified customer experience | Ricardo Saltz Gulko | Engati CX

Decoding customer needs | Jeanne Bliss | Engati CX

How to create personalized experiences at scale | Adam Toporek | Engati CX

Finding the value of X in CX | Nate Brown | Engati CX

How to craft a seamless customer journey | Dan Gingiss | Engati CX

The AI experience | Adrian Swinscoe | Engati CX

How to improve your customer experience with AI

How to make your CX customer-centric | Colin Shaw | Engati CX

The art of providing value to consumers | Elise Quevedo | Engati CX

Neuromarketing for CX | Roger Dooley | Engati CX

Top 10 chatbots for enterprise customer service

Customer experience | Shep Hyken | Engati CX

Handling customer service during a crisis

16 Reasons to opt for live chat with chatbot

Redefining support with customer support chatbot

Customer engagement chatbot in banking

How AI chatbots are transforming customer experience?

Chatbot live chat integrations for customer care experience

Customer success — Let Engati help you ace the game

Ed Sheeran is in town. And it sucks!

Do millennials prefer talking to bots over humans?

About Engati

Engati is a one-stop platform for delighted customers. With our intelligent bots, we help you create the smoothest of Customer Experiences. And now, we're even helping you answer your customers' most complicated questions in real-time with Engati Live Chat. So, let's get started?

Get Started Free