Case studies - Chatbot and Live Chat

E-Commerce & Retail 

E-Commerce & Retail - Customer experience

Engati helped a large Indonesian e-commerce company by providing complete e-commerce functionality on a bot

Engati helped a large Indonesian e-commerce company to provide an extensive conversational shopping experience with an ecommerce chatbot.

vertical
Vertical
E-Commerce
use case
Usecase
Conversational Commerce

Banking & Finance - Customer Engagement

Engati helped a large Indian bank with 1000+ branches engage better with their website visitors using a banking chatbot

vertical
Vertical
Banking and Finance 
use case
Usecase
Customer Engagement 

Information & Technology - Lead Generation

Leading technology solutions provider for government, education & healthcare sector, wanted to improve lead generation on their website

vertical
Vertical
Information and Technology (IT)
use case
Usecase
Lead Generation

Manufacturing - Knowledge Transfer

Engati helped a renowned American office & home furniture company with creating customer engagement & awareness for thier new offering.

vertical
Vertical
Human Resource
use case
Usecase
Knowledge Transfer

Lifestyle & entertainment - Shopping Experience

Engati built an advanced NLP chatbot to serve as the mall's virtual assistant.

vertical
Vertical
Lifestyle
use case
Usecase
Improved buying experience 

Real Estate - Customer Support

One of the largest real estate management firms in Dubai wanted to optimize and streamline their customer services

vertical
Vertical
Real Estate 
use case
Usecase
Customer Support 

Travel & tourism - Customer engagement

A major Spanish IT provider in global travel and tourism industry wanted to automate their partner & customer engagement with an ai chatbot

vertical
Vertical
Travel and tourism
use case
Usecase
Customer Engagement 

Business Consulting - Customer Engagement

One of the Big Four Auditor firms automated handling of customer queries related to tax and consulting services with an ai chatbot.

vertical
Vertical
Business Consulting 
use case
Usecase
Customer Engagement

Telecom - Customer support

Engati helped a large telecom company create a white label chatbot platform offering to boost its value-added business services.

vertical
Vertical
Telecom
use case
Usecase
Marketing Automation
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