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Digital Transformation

Enabling digital transformation

Kevin L. Jackson
.
Sep 1
.

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Digital transformation integrates technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing products and services to a global customer base.

This outcome requires the seamless two-way flow of data and information between internal business processes and external processes that interact with customers, business partners and the relevant industry ecosystem.

Hybrid cloud computing supports that outcome by enabling ubiquitous, convenient and on-demand network access to shared and configurable computing resources that can be used by anyone to access digital products and services from anywhere, at any time and on any device.

Hybrid cloud has proven to be a viable solution for delivering quantum improvements in operational capability, market relevance and business profit. The transition to hybrid cloud, however, is hard work. It demands time and attention from the most skilled members of your team. And that alone seems a challenge. A recent report from Frost & Sullivan sheds light on what companies are experiencing first-hand.

Hybrid cloud strategy

According to the report, 80% of IT leaders say that a hybrid cloud strategy is essential to remaining competitive in their industry, and 75% say that cloud computing is the most critical part of their entire digital transformation strategy.

The report also suggests that “the path toward a modern, efficient, cloud-enabled data center is engaging the right IT support partner.” Frost & Sullivan points out that 34% of IT leaders worldwide say they have engaged with a partner for data center services, and another 44% say they plan to do so in the next two years.

The challenges these leaders cite include:

  • Difficulty with managing a complex and difficult environment, highlighting integrating data center and cloud environments as the top concern
  • The need to have technical staff focused on routine management and maintenance tasks, leaving too few resources devoted to strategic initiatives
  • The administrative struggle to manage many vendors and providers in their hybrid cloud or data center environment
  • Poor or inconsistent application performance across a hybrid environment
  • The imperative to deploy open source projects in their hybrid environments as a way of increasing speed and agility in software development
  • Lack of enough in-house cloud expertise and the challenge associated with hiring and retaining qualified staff.

Vendor agnostic

Frost & Sullivan says an effective IT support partner should be vendor-agnostic and able to manage a hybrid IT environment (traditional data center and cloud) in a consistent manner. The consultancy suggests a prospective partner should be able to prove expertise across a broad range of hardware, software and IT services, as well as readiness to address future technology needs.

Bottom line: If you want to maintain leadership in your industry through digital transformation and hybrid cloud, experts recommend teaming up with a trusted partner.

Engati

Engati's powerful chatbots, available on cloud as well as on-premise can help digitally transform your organization and take your customer experience to a whole new level. Build your free chatbot now!

About Kevin L. Jackson

Kevin Jackson is a globally recognized cybersecurity and cloud computing expert. Cited as a “Top 5G Influencer” and “Top 20 Tech Blogger”, he provides digital transformation, education and social media services to global firms, educational institutions, and national governments.

He retired from the U.S. Navy in 1994 as an Aerospace Engineering Duty Officer and has supported digital transformation projects for NATO and the US Intelligence Community

Kevin was also interviewed by us as a part of our Engati CX series. This article originally appeared on his blog.

Our interview with Kevin L. Jackson


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Kevin L. Jackson

Kevin Jackson is a globally recognized cybersecurity and cloud computing expert.

Cited as a “Top 5G Influencer” and “Top 20 Tech Blogger”, he provides digital transformation, education and social media services to global firms, educational institutions, and national governments.

He retired from the U.S. Navy in 1994 as an Aerospace Engineering Duty Officer and has supported digital transformation projects for NATO and the US Intelligence Community.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

Continue Reading

Enabling digital transformation

Kevin L. Jackson
|
2
min read

Digital transformation integrates technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing products and services to a global customer base.

This outcome requires the seamless two-way flow of data and information between internal business processes and external processes that interact with customers, business partners and the relevant industry ecosystem.

Hybrid cloud computing supports that outcome by enabling ubiquitous, convenient and on-demand network access to shared and configurable computing resources that can be used by anyone to access digital products and services from anywhere, at any time and on any device.

Hybrid cloud has proven to be a viable solution for delivering quantum improvements in operational capability, market relevance and business profit. The transition to hybrid cloud, however, is hard work. It demands time and attention from the most skilled members of your team. And that alone seems a challenge. A recent report from Frost & Sullivan sheds light on what companies are experiencing first-hand.

Hybrid cloud strategy

According to the report, 80% of IT leaders say that a hybrid cloud strategy is essential to remaining competitive in their industry, and 75% say that cloud computing is the most critical part of their entire digital transformation strategy.

The report also suggests that “the path toward a modern, efficient, cloud-enabled data center is engaging the right IT support partner.” Frost & Sullivan points out that 34% of IT leaders worldwide say they have engaged with a partner for data center services, and another 44% say they plan to do so in the next two years.

The challenges these leaders cite include:

  • Difficulty with managing a complex and difficult environment, highlighting integrating data center and cloud environments as the top concern
  • The need to have technical staff focused on routine management and maintenance tasks, leaving too few resources devoted to strategic initiatives
  • The administrative struggle to manage many vendors and providers in their hybrid cloud or data center environment
  • Poor or inconsistent application performance across a hybrid environment
  • The imperative to deploy open source projects in their hybrid environments as a way of increasing speed and agility in software development
  • Lack of enough in-house cloud expertise and the challenge associated with hiring and retaining qualified staff.

Vendor agnostic

Frost & Sullivan says an effective IT support partner should be vendor-agnostic and able to manage a hybrid IT environment (traditional data center and cloud) in a consistent manner. The consultancy suggests a prospective partner should be able to prove expertise across a broad range of hardware, software and IT services, as well as readiness to address future technology needs.

Bottom line: If you want to maintain leadership in your industry through digital transformation and hybrid cloud, experts recommend teaming up with a trusted partner.

Engati

Engati's powerful chatbots, available on cloud as well as on-premise can help digitally transform your organization and take your customer experience to a whole new level. Build your free chatbot now!

About Kevin L. Jackson

Kevin Jackson is a globally recognized cybersecurity and cloud computing expert. Cited as a “Top 5G Influencer” and “Top 20 Tech Blogger”, he provides digital transformation, education and social media services to global firms, educational institutions, and national governments.

He retired from the U.S. Navy in 1994 as an Aerospace Engineering Duty Officer and has supported digital transformation projects for NATO and the US Intelligence Community

Kevin was also interviewed by us as a part of our Engati CX series. This article originally appeared on his blog.

Our interview with Kevin L. Jackson


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