Table of contentsKey takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
Recognitions shouldn’t make us hide behind the dark glasses and that’s exactly what we do at Engati. Receiving another accolade from Inc., Engati features in their list of Facebook Messenger Chatbot Tools for 2020 to build a chatbot. Here’s a screenshot from their website showing what they think about the Engati chatbot platform that helps you build your business chatbot-
So what exactly helps Engati make it to the top of Inc.’s list of chatbot building platforms? Which features make the platform stand out from the rest and make it the easiest one for businesses to build a chatbot?
Build a chatbot with incredible features
Businesses can create their chatbot on Messenger, Skype, Kik, Slack, Telegram, WhatsApp, Line, Viber, business website and other platforms as well.
Engati now offers a simply AI intelligent platform to build conversations, flows, paths and copy, paste, edit, delete them as and when required. The feature provides proper visualisations of an interaction between the chatbot and a customer. Therefore, defining a conversational customer journey with accurate content and flow is now easier and better.
Yes, chatbots now have a voice and can talk to your customers. You can pick the language of your choice, build it in languages that your customers prefer, make the conversations continuous or non-continuous, and try out other different variations. It will be the voice of your brand and Engati will help you expand your reach!
Customers won’t have to repeat their question or the context of the conversation with this chatbot feature. It makes the chatbot smart enough to understand context and provide answers and solutions at the first time itself.
It’s too tedious to manually create each and every FAQ about the business and upload them all one by one. With this feature, you can directly upload the entire FAQ document and witness Engati’s intelligence first-hand. The feature will help the chatbot segregate the questions and mention the answers next to them.
Human takeover and LIVE chat
Engati is an easy-to-use DIY chatbot building platform with which you can create a smart, intelligent, and robust chatbot. If ever you need any help, The Engati team will always be here to provide you with all the assistance you need. However, there are certain cases in which your customer may still want to talk to someone in person. Therefore, Engati has your back with its Live chat feature. Your customer support executives can take over the conversation anytime to assist your customers personally.
Take the first step towards automating your business by registering with Engati.