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Drive to Reimagine

More accolades for Engati — More features for you

Engati Team
.
Jun 22
.
2-3 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Recognitions shouldn’t make us hide behind the dark glasses and that’s exactly what we do at Engati. Receiving another accolade from Inc., Engati features in their list of Facebook Messenger Chatbot Tools for 2020 to build a chatbot. Here’s a screenshot from their website showing what they think about the Engati chatbot platform that helps you build your business chatbot-

Create your chatbot with engati which is suported by more than 14 channels like Messenger, Slack, Telegram and others.

So what exactly helps Engati make it to the top of Inc.’s list of chatbot building platforms? Which features make the platform stand out from the rest and make it the easiest one for businesses to build a chatbot?

Build a chatbot with incredible features

1

Available on 12 different work platforms

Businesses can create their chatbot on Messenger, Skype, Kik, Slack, Telegram, WhatsApp, Line, Viber, business website and other platforms as well.

2

Visual Conversation Modeler

Engati now offers a simply AI intelligent platform to build conversations, flows, paths and copy, paste, edit, delete them as and when required. The feature provides proper visualisations of an interaction between the chatbot and a customer. Therefore, defining a conversational customer journey with accurate content and flow is now easier and better.

3

Voice Conversations

Yes, chatbots now have a voice and can talk to your customers. You can pick the language of your choice, build it in languages that your customers prefer, make the conversations continuous or non-continuous, and try out other different variations. It will be the voice of your brand and Engati will help you expand your reach!

4

Contextual Conversations

Customers won’t have to repeat their question or the context of the conversation with this chatbot feature. It makes the chatbot smart enough to understand context and provide answers and solutions at the first time itself.

FAQ Builder

It’s too tedious to manually create each and every FAQ about the business and upload them all one by one. With this feature, you can directly upload the entire FAQ document and witness Engati’s intelligence first-hand. The feature will help the chatbot segregate the questions and mention the answers next to them.

Human takeover and LIVE chat

Engati is an easy-to-use DIY chatbot building platform with which you can create a smart, intelligent, and robust chatbot. If ever you need any help, The Engati team will always be here to provide you with all the assistance you need. However, there are certain cases in which your customer may still want to talk to someone in person. Therefore, Engati has your back with its Live chat feature. Your customer support executives can take over the conversation anytime to assist your customers personally.

Take the first step towards automating your business by registering with Engati. 

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Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

Continue Reading

More accolades for Engati — More features for you

Engati Team
|
2
min read

Recognitions shouldn’t make us hide behind the dark glasses and that’s exactly what we do at Engati. Receiving another accolade from Inc., Engati features in their list of Facebook Messenger Chatbot Tools for 2020 to build a chatbot. Here’s a screenshot from their website showing what they think about the Engati chatbot platform that helps you build your business chatbot-

Create your chatbot with engati which is suported by more than 14 channels like Messenger, Slack, Telegram and others.

So what exactly helps Engati make it to the top of Inc.’s list of chatbot building platforms? Which features make the platform stand out from the rest and make it the easiest one for businesses to build a chatbot?

Build a chatbot with incredible features

1

Available on 12 different work platforms

Businesses can create their chatbot on Messenger, Skype, Kik, Slack, Telegram, WhatsApp, Line, Viber, business website and other platforms as well.

2

Visual Conversation Modeler

Engati now offers a simply AI intelligent platform to build conversations, flows, paths and copy, paste, edit, delete them as and when required. The feature provides proper visualisations of an interaction between the chatbot and a customer. Therefore, defining a conversational customer journey with accurate content and flow is now easier and better.

3

Voice Conversations

Yes, chatbots now have a voice and can talk to your customers. You can pick the language of your choice, build it in languages that your customers prefer, make the conversations continuous or non-continuous, and try out other different variations. It will be the voice of your brand and Engati will help you expand your reach!

4

Contextual Conversations

Customers won’t have to repeat their question or the context of the conversation with this chatbot feature. It makes the chatbot smart enough to understand context and provide answers and solutions at the first time itself.

FAQ Builder

It’s too tedious to manually create each and every FAQ about the business and upload them all one by one. With this feature, you can directly upload the entire FAQ document and witness Engati’s intelligence first-hand. The feature will help the chatbot segregate the questions and mention the answers next to them.

Human takeover and LIVE chat

Engati is an easy-to-use DIY chatbot building platform with which you can create a smart, intelligent, and robust chatbot. If ever you need any help, The Engati team will always be here to provide you with all the assistance you need. However, there are certain cases in which your customer may still want to talk to someone in person. Therefore, Engati has your back with its Live chat feature. Your customer support executives can take over the conversation anytime to assist your customers personally.

Take the first step towards automating your business by registering with Engati. 

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About Engati

Engati powers 45,000+ chatbot & live chat solutions in 50+ languages across the world.

We aim to empower you to create the best customer experiences you could imagine. 

So, are you ready to create unbelievably smooth experiences?

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